Shipping & Returns
- Most US based orders are shipped directly from our warehouse within 24-48 hours for your convenience and maximum efficiency
- Your product will arrive within 5-7 business days (orders inside United States). If you choose Priority Shipping it can take from 1-4 business days depending on your location.
- All international (Non-US) orders incur a $9.90/$14.00 (depending on the weight) shipping charge which are shipped via standard US Mail and may take 4 weeks to arrive.
- We offer a 100% Satisfaction guarantee or 30 day money back from the date of delivery.
- Be sure to verify the shipping address you’ve provided is correct! Please notify us at firstname.lastname@example.org for any changes or updates to your address. While we will make every effort to correct any errors brought to our attention before your order has shipped. Best Bronze will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information provided.
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Best Bronze. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order
Do you accept returns?
We accept returns for items purchased from www.bestbronze.com. If you are not satisfied with your purchase, you can return your item/s within 30 days from the date of delivery and receive a refund of the purchased goods. Be advised that we will not accept empty bottles for returns. Unless the product is deemed damaged/defective the refund does not include the postage costs.
Please note that all customers are responsible for all shipping and handling fees incurred for products sent back to Best Bronze.
How long do I have to return an item?
Best Bronze will accept returns within 30 days from the date of delivery. All others posted after the 30 days from the date of the delivery won’t qualify for returns/refunds. If you purchased a bundle all products must be returned in order to receive a refund or to exchange products.
How do I return an item?
All items need to be returned to Best Bronze, 1325 NW 98th CT Unit 4, Miami, FL 33172 within 30 days from the date of delivery.
Please return all items to the above postal address and include the following details:
- Order Number
- Email Address
- Reason for return
Shipping costs for returns?
Any return shipping costs are the sole responsibility of the customer. Best Bronze will not be liable for reimbursing the customer for any shipping relating to returns.
How will you return the money?
Once your return has been processed and the item(s) have been delivered back to our warehouse a refund for the purchase price of the product minus shipping will be returned to the original method of payment.
When will I receive the money to my account?
We cannot process a return until we have physically received the item(s) at our warehouse.
We always try to process refunds as quick as possible. Once the item is processed and delivered back to our warehouse a refund will be issued and you will receive confirmation via email.
What if I bought the items from a third party?
We are unable to process returns for items purchased from any third party. If you wish to return an item, please contact the place of purchase in accordance with the store’s return policy.
We take immense pride to ensure all items are shipped correctly and in perfect condition. However, occasionally items may become damaged in transit. If you are concerned you have received a damaged or defective item, please contact us via email at email@example.com providing photographic evidence of the damage or defect. If the product is deemed damaged/defective, you will be issued with a full refund.
Any questions in relation to returns or refunds, please contact us at firstname.lastname@example.org
In the event that you would like to cancel your order, please email us ASAP at email@example.com (The sooner, the better!) We cannot guarantee that we will be able to cancel your order as it may have already shipped, in which case, we will work with you to submit your return once it arrives.