Shipping policy
Shipping Policy
Thank you for shopping with Best Bronze (Bestbronze USA Corp.). We are committed to processing and shipping your order as quickly and efficiently as possible so you can start enjoying your Best Bronze products with confidence.
Where We Ship
All orders ship from our facility in Doral, Florida, United States. We deliver to:
- United States
- Latin America: Mexico, Colombia, Peru, Chile and Argentina
The countries available for delivery are always shown at checkout. If your country is not listed at checkout, we are not able to ship to it at this time.
Order Processing Time
Most orders are processed and shipped from our warehouse within 24โ48 business hours after your order is placed. Orders placed on weekends, holidays, during promotions, or during periods of high order volume may require additional processing time.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
U.S. Shipping & Delivery
Standard Shipping: 5โ9 business days
Priority Shipping: 1โ4 business days, depending on your location
International Shipping (Latin America)
Estimated delivery time: typically 10โ20 business days after shipment (about 2โ3 weeks), depending on the destination and customs clearance.
Carrier and tracking: international orders are shipped with tracking through our international logistics partner. Tracking information is sent by email once your order ships.
Shipping rates: the shipping fee is shown at checkout in your local currency before you pay. Free standard international shipping is available on orders of US$35 or more (or the equivalent in your local currency), when shown at checkout.
Duties and taxes: import duties, taxes (such as VAT/IVA) and customs fees depend on the rules of the destination country and on the value of the order. Unless stated otherwise at checkout, these charges are not included in the product price or shipping fee and, where applicable, are the responsibility of the recipient.
Customs identification: customs authorities in some countries require the recipient's personal tax ID to release the package (Mexico: RFC; Colombia: Cรฉdula; Peru: DNI/RUC; Chile: RUT; Argentina: CUIT/CUIL). Please provide it at checkout when requested. If it is missing, we will contact you by email before shipping your order.
Delivery Estimates
All delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, address issues, or other circumstances outside of Best Bronze's control.
Order Tracking
Once your order ships, you will receive tracking information by email. Please allow 24โ48 hours for the tracking link to update after your shipping confirmation is sent.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after placing your order, please contact us as soon as possible at contact@bestbronze.com. We will do our best to update the address before your order ships; however, once an order has shipped, Best Bronze cannot guarantee address changes and is not responsible for packages that are lost, delayed, undeliverable, or delivered incorrectly due to an incorrect or incomplete shipping address provided at checkout.
Lost, Stolen, or Delayed Packages
If your tracking shows that your package was delivered but you have not received it, please first check with household members, neighbors, the front desk, mailroom or building management, and the carrier. If you still need assistance, contact us at contact@bestbronze.com and we will help you investigate the shipment with the carrier.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at contact@bestbronze.com and include your order number, photos of the damaged or defective product, and photos of the packaging. If the product is deemed damaged or defective, we will assist you according to our Refund Policy.
Returns & Exchanges
Best Bronze offers a 30-day money-back guarantee from the date of delivery, for U.S. and international orders. To start a return or exchange, please visit bestbronze.com/apps/return_prime. Full details are in our Refund Policy.
Customers are responsible for return shipping costs unless the product is confirmed to be damaged or defective. For international orders, we do not provide prepaid return labels or free exchanges, and import duties or taxes paid to the destination country's authorities cannot be refunded by Best Bronze. Empty bottles are not accepted for returns.
Return address:
Best Bronze โ Bestbronze USA Corp.
1325 NW 98th Ct, Unit 4
Doral, FL 33172
United States
Please include your name, order number, email address, and reason for return inside the package.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at contact@bestbronze.com. We cannot guarantee cancellation once an order has been processed or shipped. If your order has already shipped, you may start a return once the package is delivered.
Contact Us
Bestbronze USA Corp. (d/b/a Best Bronze)
1325 NW 98th Ct, Unit 4, Doral, FL 33172, United States
Phone: +1 (800) 292-1971
Email: contact@bestbronze.com
Website: bestbronze.com